Return Policy

Return or Refund: 

customerservice@dust-off.com.au

INCORRECT ITEM/NOT AS DESCRIBED/DAMAGED



You’re eligible for a full refund of the purchase price, including original shipping costs, if your return is a result of an error on Dust-off.com.au’s part. If they agree, Dust-off.com.au’ will pay for return shipping. Simply contact us on customerservice@dust-off.com.au, to request a refund or exchange, you must return your item directly to dust-off.com.au within 14 days of the estimated delivery date and in the same condition you received it in.

 

ORDER DID NOT ARRIVE



You’re eligible for a full refund of the purchase price, including shipping costs, if your order hasn’t arrived 15 days past the estimated delivery date, up until 30 days past. (For example, when the estimated delivery date is November 1st, the return can be initiated between November 16th and December 1st.) If the Dust-off.com.au provides tracking information indicating the order has arrived, the return is void.
In cases where the order is returned to Dust-off.com.au for any of the following reasons, the refund price includes product price only: incomplete address, unclaimed, returned to sender, or similar.

CHANGED YOUR MIND



If you’ve changed your mind about your order in 14 days, please contact Dust-off.com.au directly to request a return. If Dust-off.com.au accepts your request, you’ll be refunded the price of the products purchased (not including orginal or return shipping charges).
To return an item, please contact us customerservice@dust-off.com.au. Please pack the item securely, enclosing the completed form along with the packing list include with your order or your original order confirmation document.
For your own protection we recommend that you use a tracking delivery service.